Talk to the Orevive UK team

How we reply, and how quickly

Every message to support@orevivespineease.co.uk is read by a member of our UK support team, not a bot and not an outsourced call centre. We aim to reply within one working day, and most straightforward queries — order status, delivery estimates, warranty questions — are answered the same day if you email before mid-afternoon. If your question needs us to check a courier tracking record or a returns note, it can occasionally take a little longer, and we will tell you if that is the case.

Calling 0800 048 7422 reaches the same team during our published hours, Monday to Friday, 9am to 5pm, closed on UK bank holidays. Outside those hours, email is the fastest route, since it lands in the queue we work through first thing the next working day.

What to include so we can help first time

The single biggest thing that slows a reply down is a message with no order number. Whenever you can, include:

• Your order number, from your confirmation email
• The name and postcode the order was placed under
• A short description of the issue, rather than just "it's not working"
• Photos, if the query is about damage, a fault, or the wrong item arriving

With those details we can usually resolve delivery, refund and warranty queries in a single reply, rather than a back-and-forth chasing basic information.

Common reasons people contact us

A lot of the questions we receive already have a full answer written up elsewhere on the site, so you may get a faster answer by checking there first:

• "Where is my order?" — dispatch cut-offs, tracking and what to do about a late parcel are covered on our shipping and delivery page.
• "How do I get a refund?" — the 30-day guarantee, your statutory 14-day cancellation rights and the return process are explained on our returns and refunds page.
• "How do I use it / charge it?" — step-by-step setup is on our how to use Orevive SpineEase guide.
• "Is this the real site?" — see is Orevive SpineEase legit and our editorial and safety policy for how we handle claims, evidence and ratings.
• "Is it safe to use for my back problem?" — we cannot give clinical advice by email. If you have a diagnosed spinal condition, are pregnant, or have a pacemaker or other implanted device, please speak to your GP or physiotherapist before use.

If something on this site is wrong

If you spot pricing, delivery or policy information on this site that looks out of date or incorrect, please tell us — we would rather fix it than have it sit there being misleading. Email support@orevivespineease.co.uk with a link to the page and what looks wrong, and we will review it.