Privacy policy

Who we are

Orevive UK operates orevivespineease.co.uk and is the data controller for personal data collected through this website. Contact us at support@orevivespineease.co.uk.

What we collect

• Order details: name, email, phone number and UK delivery address
• Purchase records: items ordered, amount paid and order status
• Support correspondence you send us
• Basic technical data such as browser type and pages visited

We never see or store your full card number. Card payments are taken on our Shopify checkout, which handles card data on our behalf as a PCI-compliant payment processor.

Why we use it

• To fulfil your order and arrange delivery (contractual necessity)
• To provide support, warranty and refunds (contractual necessity)
• To meet accounting and consumer law obligations (legal obligation)
• To improve the website and prevent fraud (legitimate interests)

Who we share it with

Only the parties needed to complete your order: Shopify (our store and checkout platform) and its payment processors, our delivery courier, and our email and hosting providers. We do not sell your personal data to anyone, ever.

How long we keep it

Order and transaction records are kept for six years to meet UK tax requirements. Support correspondence is kept for two years. Marketing consent records are kept until you withdraw consent.

Your rights

Under UK GDPR you can request access to your data, correction of inaccurate data, erasure, restriction of processing, data portability, and you can object to processing based on legitimate interests. Email support@orevivespineease.co.uk and we will respond within one month. If you are unhappy with our response you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies

We use essential cookies required to run the checkout and keep the site secure. These cannot be switched off. Any analytics cookies are only set with your consent.