Orevive SpineEase: frequently asked questions

A cordless back massager combining EMS pulse stimulation, infrared heat up to 42°C and deep kneading vibration in one unit, designed to ease everyday muscular tightness in the back.

No. It's a wellness device intended to help with everyday muscular tightness, not a medical device or a substitute for diagnosis or treatment from a GP or physiotherapist.

The single unit (£79.95) is one complete massager set. The 2-unit bundle (£143.90) is two complete sets at roughly £71.95 each. The 3-unit bundle (£187.08) is three sets at roughly £62.36 each, the lowest price per unit.

The massager, a USB-C charging cable, a travel bag and a printed UK guide. Multi-unit bundles include one full set per massager.

Yes. This is the official UK store for Orevive SpineEase, which is why we can offer the 30-day guarantee and manufacturer warranty directly.

No. It's controlled entirely by three physical buttons on the unit — no app or Bluetooth pairing needed.

Yes, the controls are deliberately simple — three buttons, no app — which many older customers tell us they appreciate. Anyone with an implanted device such as a pacemaker should not use it, regardless of age.

Charge it fully (about two hours over USB-C), position it against the sore area of your back while seated or lying down, choose a mode and start on intensity level one, then let the 15-minute session run automatically.

15 minutes, with automatic shut-off, so you don't need to time it yourself.

Once or twice a day works for most adults, with a gap of at least a few hours between sessions on the same area.

Many people feel muscles loosen during the first session. For lasting change, we suggest a fair trial of two to three weeks of consistent use, which the 30-day guarantee comfortably covers.

Roughly 8-10 fifteen-minute sessions per full charge, so most people charge it about once a week.

Around two hours over USB-C from any standard charger, laptop or power bank.

It's designed and sized for the back. For neck-adjacent tension, use it on the upper back and shoulders either side of the neck rather than directly on the neck itself.

Yes, just wipe it down between users, or choose a multi-unit bundle so everyone has their own.

Start with heat and kneading together on a low intensity, which suits most everyday tightness, and adjust from there. Our how-to-use guide covers each mode in detail.

Yes, many customers use it seated at a desk or in the car, provided you're safely stationary and not driving.

Yes, standard UK delivery is free on every order.

2-4 working days from dispatch.

A priority tracked option is often offered on the secure checkout, with the exact cost and timing shown before you confirm.

Yes, every order ships from a UK warehouse, so there are no customs charges or import fees.

Yes, you'll receive tracking details by email once your order is dispatched.

Yes, delivery covers the whole of the UK.

Contact support@orevivespineease.co.uk with your order number and we'll investigate straight away.

A 30-day money-back guarantee from the date of delivery. If it's not right for you, contact support for a full refund.

No, there's no restocking fee on a genuine return within the 30-day window.

Email support@orevivespineease.co.uk or call 0800 048 7422 with your order details and we'll talk you through the process.

Refunds are processed promptly back to your original payment method once your return is confirmed.

Yes, get in touch with support and we can arrange an exchange, for example between a single unit and a pack.

It's covered by a separate manufacturer warranty, so contact support and we'll help with a repair or replacement.

Major debit and credit cards plus the other options shown at checkout, all taken on our secure Shopify checkout.

Yes, checkout is encrypted and your card details never touch our own servers.

Yes, all prices on this site are in GBP.

Current offers are shown on our pricing and discount pages rather than promised here, since they can change.

No, this is a one-off purchase — there's no subscription or automatic repeat billing.

Anyone with a pacemaker or implanted electronic device, anyone pregnant, anyone with epilepsy, anyone with broken skin in the area, and anyone with a current or recent DVT, without medical advice first.

For most healthy adults without the contraindications above, up to two 15-minute sessions a day is generally fine.

Mild skin redness, a tingling sensation from the EMS pulses, and occasional short-lived muscle soreness are the most commonly reported effects.

If pain is severe or worsening, if you notice numbness or weakness that spreads, or for any skin reaction that doesn't settle within a day.

If you're on blood thinners or have any chronic condition, check with your GP before your first use.